His Medical Clinic is committed to delivering safe, effective and evidence-based telehealth care. Clinical governance is overseen by the Executive Leadership Team, including the Clinical Governance Lead and the owners of His Medical Clinic. Our governance systems ensure accountability, quality and continuous improvement across all clinical and operational activities.
Scope
This framework applies to all clinical services delivered under the His Medical Clinic brand, including telehealth consultations, prescribing workflows, clinical triage, follow-up care, clinical communications, and any third parties engaged to support clinical delivery (e.g., partner pharmacies, pathology providers, telehealth platforms, and clinical support systems).
1. Commitment to Safe, High-Quality Care
We commit to:
- Providing evidence-based, patient-centred telehealth care
- Ensuring clinicians operate within their scope of practice
- Maintaining a culture of safety, learning and accountability
- Meeting all regulatory, ethical and professional obligations
- Applying global best practice in digital health and telemedicine
Nothing in this framework creates a guarantee of clinical outcomes. Governance processes may change at any time.
Material updates are made to reflect changes in clinical evidence, technology, patient safety learning, and regulatory requirements, and are published on our website when in effect.
2. Governance Structure
Clinical governance is overseen by:
- Clinical Governance Lead
- Senior Registered Medical Practitioners
- Executive Leadership Team
- Risk and Compliance personnel
Clinicians engaged by His Medical Clinic exercise independent clinical judgment.
We maintain documented governance mechanics, including:
- clinical escalation pathways and triage thresholds
- incident severity grading and clinical incident response procedures
- root cause analysis standards and corrective and preventive actions (CAPA)
- audit and review cadence (clinical quality, safety, and prescribing appropriateness)
- reporting cadence to leadership (clinical risk indicators, safety signals, and outcomes)
This framework does not create any private right of action or enforceable legal duty beyond those required by law.
3. Standards and Regulation
We operate in alignment with:
- AHPRA and Medical Board of Australia standards
- Therapeutic Goods Administration requirements
- Medicare compliance frameworks
- NSW and QLD health privacy laws
- International telehealth regulations where applicable
- GDPR, UK GDPR, HIPAA principles and global privacy frameworks
Where multiple standards apply, we adopt the higher standard.
4. Quality and Safety Systems
We maintain:
- Evidence-based prescribing protocols
- Clinical audit and peer review programs
- Adverse event and incident reporting systems
- Continuous professional development requirements
- Clinical documentation standards
- Escalation pathways for complex or high-risk cases
- A structured incident management framework
Additional controls for telehealth safety include:
- clinician credentialing, registration verification, scope checks, and periodic re-verification
- protocols for patient identity verification and (where required) confirmation of patient location
- informed consent processes for telehealth
- escalation pathways for urgent and emergent conditions, including referral to in-person care and local emergency services when clinically indicated
- quality monitoring of prescribing patterns and safety signals
5. AI and Technology Governance
All digital systems:
- Support but do not replace clinician judgment
- Undergo validation prior to deployment
- Are monitored for safety, accuracy and bias
- Are subject to cybersecurity safeguards
- Are reviewed regularly to reflect emerging AI regulations
We do not use identifiable health data to train external AI models.
6. Risk Management
We operate a formal risk management framework including:
- Clinical risk registers
- Enterprise risk assessments
- Mandatory reporting compliance
- Data breach response protocols
- Regular governance reviews
- Business continuity and disaster recovery planning
7. Continuous Improvement
We commit to:
- Regular policy and protocol review
- Outcome monitoring and benchmarking
- Patient feedback integration
- Evidence-based updates
- International best practice alignment.